Frequently Asked Questions

Product Questions

Can you tell me more about your GOTS certified organic materials?

All of our blankets and burp cloths are made with GOTS (Global Organic Textile Standard) certified organic cotton, and the majority of our garments are made with GOTS-certified organic cotton.

GOTS is the highest level of certification available for organic fabrics. In order to receive certification, products are evaluated throughout the manufacturing process — from their very beginnings as raw materials to their final fabrication as garments or blankets.

It forbids the use of harmful pesticides, toxic heavy metals, and chlorine bleach. It requires that all dyes meet safety requirements on toxicity and biodegradability.

And as part of the GOTS certification process, the factories that produce our products are required to provide safe working conditions and fair living wages for all of their employees.

A Monica + Andy product should feel as good to you as it does to your baby.

What does lead, phthalate, and flame-retardant free mean?

Organic cotton is grown without synthetic pesticides or fertilizers, which means there’s no chemical residue in the fabric. That’s extremely important to us since our fabric is snuggling your baby’s soft + sensitive new skin.

Additionally, we do not spray our blankets or garments with any fire-retardants, making everything formaldehyde free. Our fabrics have never been processed with — nor do they contain — phthalates. And finally, all of our buttons + snaps are lead free.

We take your baby’s safety very seriously.

How do I care for my Monica + Andy pieces?

Everything can be machine washed on cold and tumbled dry on low. One of the best things about our blankets and garments is that they get softer with each wash. Please be aware that the texture of muslin changes once it’s machine washed. When we receive the blankets, they’ve been ironed + flattened but once they go through the spin cycle in your home, they’ll get that classic muslin texture.

Gift Wrap

Our Monica + Andy essentials can be wrapped in our signature gift packaging for an additional £5.00. Each gift is wrapped with love in an elegant white box, includes a handwritten note, and is finished with an ooh- and ahh- worthy bow.

Orders, Returns, and Exchanges

Can I modify/edit/cancel my order or address?

Yes. If you need to change any part of an order, please contact our Storks immediately at ukstorks@monicaandandy.com, so we can make the modification before shipment.

What forms of payment do you accept?

We accept MasterCard, Visa, American Express and Paypal.

How quickly are orders processed?  

Orders are processed Monday through Friday. Orders received before 12:00PM will be fulfilled the same day, and orders received after 12:00PM will be fulfilled the following business day. Orders received over the weekend will be fulfilled on Monday morning. 

How long does shipping take?

Once an order is fulfilled (see above), it will be sent for delivery according to your selected shipping option. We offer 24-hour and 48-hour shipping options via Royal Mail within the UK. 

Where can I track my order?

You will receive your Royal Mail tracking number via email shortly after your order processes.

Do you ship outside the UK?

At this time, we only ship items within the UK.

What is your returns and exchanges policy?

All UK orders may be returned or exchanged online — for any reason. Online customer returns can be refunded to your card or for store credit.

All gift returns receive store credit.

To initiate an online return or exchange, please contact the Storks at ukstorks@monicaandandy.com. They will provide a prepaid return label for your items. You have 14 calendar days from the day you receive the return label (via email) to send your items back. We will initiate a refund once we receive your return package.

If the return is received within 30 days of purchase, we'll refund to whatever payment method you used. Returns that arrive after 30 days but before 90 days will be refunded to store credit, or are eligible for an exchange.

When can I expect my refund?

We will initiate a refund once we receive notification from Royal Mail that your package has been dropped off at our warehouse location.